FAQ

Today, families and friends often find themselves moving away from each other, for work, adventure or other reasons – we no longer necessarily live in close proximity to the people we love. With Rummy-World online you can bring together your family, friends and other people you love, or you can go online and meet new people, make new friends and play the much loved game.

At the end of each game a score table will appear on the screen. Naturally, your name will be placed at the top of the list and everyone will see you're the winner. All game statistics are recorded in ”My Game Stats” and your scores and ratings are adjusted automatically. By winning you also earn 10-25 credits (for details see “Credits” chapter)

The fastest way is to click on the “PLAY NOW” button. We recommend new players to review the game Rules before the first game.

If your game is cut off in the middle, log in again, go to games lobby and click on one of the rooms – the system will then recognize you were in the middle of a game and ask you if you wish to go back to the room you were playing in. Your game will resume where you left off.

You can add friends to your friends list by clicking 'friend request', once the person has approved the request, they will be added to your friends list. If you log in using F_Connect your Facebook friends will be added automatically.

If your screen freezes, click the refresh link on the top navigation bar. The screen will then refresh and you will find yourself back in the same game room you were in previously. Please DO NOT click refresh on your browser or F5 on your keyboard.

Sign up page: click on the link Register to Rummy-World (on the upper toolbar) Fill in all the fields and click on the SIGN UP button You can use the F_Connect button to register with your facebook account (you should be logged in to facebook or you will be prompted to log in to your facebook account) Sign up through the game room: enter a game as a viewer. Choose a seat and a pop up "Sign up & Play" will appear Fill in all the fields and click the SIGN UP button You can also use the F_Connect button to register with your facebook account (you should be logged in to facebook or you will be prompted to log in to your facebook account).

In order to log in click on the Login link (on the upper toolbar) Fill in your username (account) and password. You can also use the F_Connect button to Log in with your facebook account (you should be logged in to facebook or you will be prompted to log in to your facebook account)

Click the Forgot your password link on the ”Register to Rummy-World” page, just below where you normally sign in. You will be asked to fill in your username and email address and an email will be sent to you with a temporary password and a link. Follow the link, enter the temporary password then follow the instructions to reset your new password. Make sure your password is not easy to guess or forget and that it is known only to you. Keep this password secure at all times. It sometimes takes 2 minutes to receive the email with the temporary password. If you don’t see the email check if it was placed in your spam or junk folder.

You can change your password by clicking on the change password link in the Edit Profile page.

Click the link: “My game stats" under your profile picture or in the game. Below your picture/avatar there is an icon that opens the statistics PopUp.

Your player rank is calculated by the system using a complex algorithm developed by the US Chess Federation. The algorithm takes into account your wins and losses as well as your opponents' rank. Each player is ranked as a New Player, Beginner, Intermediate, Advanced or Expert.

Click the link: "My game stats" under your profile picture.

In short – No. Your friends are your business. If you decline a friend request or delete a person from your friends list that person will not be notified.

To delete a member from your friends list click on the delete button or icon next to their name.

Click on the icon in Rummy-World home page (at the top left area). You can change your display name, date of birth, personal status, country of residence and write a few words about yourself.

We recommend that you connect your two accounts into one. This is done with the click of a button, you will then have the same friends and statistics both in Facebook and in your Rummy-World.com account.

No problem. Go to Rummy-World.com and click the “ F_Connect with Facebook” button. You will now have a single account which you can use on either application. (You will have the same friends, statistics etc.)

* This is relevant to accounts created by completing the registration form and without using the “F connect with facebook” option button.

First, click 'accept' on the Rummy-World facebook application.

Click the link “Got a Rummy-World.com account?” on the welcome page, or see the same link on the page footer. Once you click the link, log in with the same details as you use for your Rummy-World.com account.

Important note: If you are logging in from a different computer, you will have to repeat the above process.

All you need to do is click 'accept' on the Rummy-World facebook application and you will be using the same account details for the two applications.

* This is relevant to accounts created by completing the registration form and without using the “F connect with facebook” option button.

After you have accepted the Rummy-World Facebook application you will have two separate accounts.

You receive 15-18 free Credits just by logging in to Rummy-World once a day. You can also purchase Credits online.

You receive 15 free credits just by logging in to Rummy-World once a day.

Our database works according to London time (GMT+0). To get your daily bonus – log in during the day according to London time.

For example, if you live in New York, you can log in at 6:00PM and then again at 7:00PM to collect 2 daily bonuses! Please note time differences due to daylight saving.

By winning a game you can earn up to 25 credits. Defeating a friend will add 5 bonus credit for each friend you played against, plus 10 credits for winning a game.

If you are a member in the Rummy-World Online fan page on Facebook You will receive 3 credits in addition to your Game Daily Bonus each day you log in to Rummy-World

Earning credits allows you to fill offers or surveys and in return receive Credits in Rummy-World.

Usually you will get your credits within up to 2 minutes. In rare cases it takes a bit longer, mainly in cases where the offer provider has to approve the offer.

If you have waited and haven’t received your Credits even a day after filling out the offer, please use the “contact us”/ “get help”/”support” button on the page where you chose the offer. If you receive no reply, contact us.

Rummy-World doesn’t have an admin. There are however 'room owners'. Rooms can be owned by the system, or by individuals who have decided to open a room and invite people to play. Anyone can open and 'own' a room.

There are two ways to chat with friends during a game, publicly or privately. As a viewer you can join a room's public chat.

There are several options for playing with your friends:

If your friend is online and you want them to play with you -
1) Click this icon to copy a link to your game (no need to press CTRL+C).
2) Paste this link (CTRL+V) in a chat/IM message.
3) When your friend will click the link, he will be taken to the room you are playing in.

If your friend is online you can join his room by clicking on “join room” > this option is available in the Mini world, the games lobby or in the room.

You can invite your Facebook friends to join your room by posting a link to your room on your Facebook wall.

You can lock your room and choose the option ”Friends only”. This means that your room will be locked to all people except your friends that will be allowed to get in.

Sending an animated or special gift is easy. Simply stand on the picture or video of the person you would like to send a gift to, a pop up will appear with a “send gift” option.

The animated gift will appear on the right hand side of your player’s display. It will have a colored icon next to it – the color represents the player who sent the gift.

All gifts disappear at the end of each game.

Yes you can. At the top of the gift display page there is a checkbox marked: “Send to all players”. Check the box and choose a gift.

Animated gifts will display a short animation when being presented. Special gifts will appear on the players’ display beneath their picture.

Playing Rummy-World requires no software or special downloads. However, you will require Macromedia Flash 10.0 (or above) installed on your computer. Most computers have that installed already.
Click on the flash player link to update to the latest version.

Rummy-World.com works with the following browsers: Internet explorer: 7, 8, 9, Mozilla Firefox, chrome and Safari.

The problem is related to a blocked port. Some companies/organizations block external ports. In some cases home firewall or home routers are set to block this port: 8090 (Gaming port 843) You need to open it, ask your PC guy to help you.

You may be experiencing a problem with your browser and need to clear your cache to continue logging in successfully.

Internet Explorer:
1. Choose "Tools" from the upper toolbar
2. Delete Browsing History
3. Choose temporary internet files & click DELETE

Mozilla Firefox
1. Choose "Tools"
2. Clear Private Data
3. Choose Cache & click Clear Private Data Now
4. Click OK
5. Exit and re-launch the browser

You may not have an updated version of flash player

Yes, you can now enjoy Rummy-World.com seamlessly across platforms, even if you have a Mac

Yes.

No, you can participate in Rummy-World games without a camera. But we highly recommend that you use one, so you can fully experience the fun and so that people can see who you are. When buying a webcam, be sure to get one that will produce good quality video.

No, you can speak using a microphone and speakers but we highly recommend that you use a headset to avoid background noise. A headset allows you to better communicate with your Rummy-World friends and your family while playing. For best quality audio we recommend using a headset (headphones with a microphone). Tip: If you have a microphone built into your computer or laptop, just plug in a set of regular headphones to avoid any echo.

Rummy-World treats the safety of its users very seriously and makes significant efforts to remove any objectionable material that may be posted on the site. We encourage users to report offensive profiles, messages, groups and photos. Please make sure to let us know and fill the feedback form with all of the user’s known details. This will ensure we track down the correct person. Reported items are reviewed by customer support representatives and removed if deemed in violation of our Terms of Use.

The best thing to do is to talk to your children and educate them about Internet safety. Remind them:

• Do not share password details with anyone.
• Understand their privacy settings
• Report people who violate our Terms of Use
• Delete a friend that might be sending undesired content

At Rummy-World we completely respect your privacy and confidentiality. We do not pass on or share your personal details with any 3rd parties and all information is encrypted and secure for your protection.

Initially we will email you to verify your email address, then, from time to time we may send you service emails or notices of major improvements and developments as well as competitions and tournaments – only relevant information. We'll keep it short and sweet.

In order to provide a safe and pleasant gaming environment Rummy-World provided room owners with the tools to disable a player's video or mute their audio so that they cannot be seen or heard by other players in the room. If you wish to report another player for improper behavior, please let us know via the feedback form with as many details as possible. We will then check, follow up and take appropriate action. We will not disclose your details.

We don't want any content like this on Rummy-World and would appreciate you notifying us of any objectionable profiles. Please inform us of offensive profile pictures and content via the feedback form. You will be asked to specify the offensive content. We will review your complaint and will act to ensure all users comply with our Terms of Use so that Rummy-World remains a trusted environment where people can interact safely.

Please inform us of offensive content via the feedback form. You will be asked to specify the offensive content. We will review your complaint and will act to ensure all users comply with our Terms of Use so that Rummy-World remains a trusted environment where people can interact safely.